Customer care
Return Policy
We aim to make your shopping experience with OnlyKhalis as smooth as possible. OnlyKhalis provides a 14-day return policy. If you have a valid issue with an item from the company's end and are not satisfied, we can replace the product for you with zero shipping costs.
Reporting an issue
In such a case, you need to inform us about the issue within 48 hours of receiving the order by calling our Customer Representative Officer or emailing us:
An unboxing video is required for every return or replacement claim. Please record a clear, continuous video while opening the package — starting before the parcel is opened and showing the sealed packaging, the label and the contents. Claims submitted without a recorded unboxing video cannot be processed.
Valid issue from the company's end
- If your reason for the return is valid, we will replace the product with zero shipping cost to you.
- You will receive the replacement items within 3–5 working days.
Need help?
Our team is here to help you through the process. Reach out within 48 hours of delivery and we will guide you from there.